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Our guarantees and insurance – Travel serenely in total freedom
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What is the cancellation guarantee?
This guarantee will take effect as soon as the rental contract is signed and ends 48 hours before the first day of the stay, at midnight.
Subject to compliance with contractual obligations, this guarantee allows you to be refunded for amounts paid if your holiday needs to be cancelled for any of the reasons given below.
It is included in any booking of 7 nights and more, and optional for bookings below 7 nights (9€ for pitches, and 12€ for accommodations).
Conditions :
- Serious illness, bodily injury or death
- Pregnancy complications
- Serious prejudice
- Redundancy
For further details, click here
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What is the Sunêlia Sun Offer?
Sunêlia is the only group offering the Sun Offer. No formalities, this offer is automatic for any booking. According to the number of days of sunshine during your stay, you will receive a gift voucher for your future stay. Less than 3 days of sun : 100€. No sun during the stay : 200€.
For further details, click here
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What is the insurance Campez Couvert option Covid-19 ?
The insurance Campez Couvert Option Covid-19 is a reliable insurance allowing you to have a refund of your stay for unforeseen events, related to everyday life or to Covid-19, before and during your stay. You can add it to your booking for 3.2% of the full amount of your booking. You can leave with a real peace of mind for holidays in safety at the Sunêlia Interlude.
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How to get a gift voucher?
To get a gift voucher for a stay at the campsite Sunêlia Interlude, in our spa Beauté & Spa, or at the restaurant La Grillérade, contact us by phone : +33 (0)5.46.09.18.22.
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Why should I pay my deposit directly online?
The payment of the deposit validates your booking and block the accommodation you chose for the dates demanded. Any option without payment, after the period given, will be cancelled and fees will be applied.
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What is included in my rate?
The rate includes an access to your pitch or accommodation during the booked period. You also benefit from included services : entertainment for the family, access to the beach at 50 meters, swimming pools, kids playground.
The rate will also depend on the options you booked (hotel package, insurance Campez Couvert, cancellation guarantee, equipment, catering, cares at Beauté & Spa, etc.).
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Sunêlia Campsite — Join the Sunêlia Privilege Club
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Can I pass my membership on to a third party or merge 2 memberships?
No, your membership to the Privilege Club is nominative. For any specific demand, please contact the front desk of the campsite Sunêlia Interlude: +33 (0)5.46.09.18.22.
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Can I earn points on a stay with several accommodations?
Yes, the points will be credited according to the amount of the booking. You will win 1 point for each 10€.
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How do I use my points?
You will receive by email a discount code when you will reach the 300, 400, or 500 points. This code is usable until the end of validity of your membership. You can use your points to book a week-end or a week in one of the Sunêlia campsites.
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How do I know how many points I have?
Go on « My Account » on the website Sunelia.com.
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When will my points be credited and what advantages do I get from them?
The loyalty points of the Sunêlia Privilege Club are credited after the booking of each stay. You get 1 point (fid sun) for each 10€ spent.
The points available on your Sunêlia account gives you access to:
- 300 fid sun = 5% discount on your stay in low season;
- 400 fid sun = 5% discount on your stay in high season;
- 500 fid sun = one week offered in Sunêlia Confort 4 people in low season.
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How to join the Sunêlia Privilege Club?
You can become a member at any time by contacting the Sunêlia Interlude campsite or from your personal space on Sunêlia.com. The rate is 35€ and the membership is valid 2 years.
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What are the advantages of the Sunêlia Privilege Club at the Interlude campsite on Ile de Ré?
Thanks to your membership, you benefit from:
- Booking fees offered (30€ at the Sunêlia Interlude) for the 2 years of validity of the card, in every campsite Sunêlia,
- Discounts on your stays in low season (10% off on mobil home and 20% off on pitches),
- Choice of your favourite pitch offered (normal price 30€, according to availability of the pitch demanded),
- 1h free at the childcare centre Baby Sunny,
- Welcome gifts upon check-in.
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How works Sunêlia’s loyalty program?
Each guest of the Sunêlia group can join the Sunêlia Privilege program. Your membership gives you access to numerous services and advantages in all the campsites Sunêlia in France and around (Spain, Italy, Netherlands). You will also accumulate points for each booking made to get even more surprises. (Discounts, free stays, etc).
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The Sunêlia App : program your French break
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Can I communicate with the campsite via the app?
Yes, in your stay, select the menu “My Booking”, then the tab “Signal an issue”. The campsite will receive a notification to do what is necessary to help you.
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How do I check the entertainment schedule?
In your stay, select the tab « On site » then « Activities ». You will be able to read the entertainment schedule updated each week. To have an idea of our entertainments, do not hesitate to check the schedule from our opening in April.
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How do I do my check in inventory?
In your stay, select the tab « My booking », then « Inventory ». You will be able to inform us any inconvenience or specific need.
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How do I select my preferences and tastes?
Open the Sunêlia App and select your stay. In the « On site » tab, click on « Keep me informed about… ». You will be able to complete your stay preferences.
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What to do if I have an issue with the app?
If you can not connect, you most likely need the code we sent you with your booking confirmation. Call us (+33 (0)5.46.09.18.22.) or meet us at the front office directly.
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How do I connect at Sunêlia Vacances App?
Download the free app Sunêlia on the App Store or Google Play.
Once downloaded, create your account with the same email address used for your booking.
That way, on your first connection, your stay at Sunêlia Interlude will appear on the app. Afterwards, you will find all your stays in Sunêlia campsites and useful information about every campsite.
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Why use the Sunêlia mobile Application?
Thanks to the Sunêlia App, you can organize your holidays before and during your stay.
Check the entertainment schedule, be informed of the offers and services available, add options to your bookings, do your check in inventory. Our app will be your best friend for successful holidays!
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Can I find the campsite map on the app?
Yes, in the menu « My campsite » on the tab “Useful information”.
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Sunêlia Interlude – Your arrival at the campsite
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Can I find my stay invoice online?
Your invoice will be sent via email on request, and during the days following your departure.
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How to benefit from a late check out?
Late check out is possible only if your accommodation is not rented after your departure. Meet us at the front office to check possibilities.
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Which entertainment will we have during our stay?
From the opening of the site in April, our entertainment team will prepare each week varied activities for the whole family. For example: Aquafit, kid’s bazaar, olympiads, table tennis, mini-disco, bike tours, team sports tournament, Zumba Kids, shows, etc.
Teenagers and kids will be able to sign up to our clubs for even more activities!
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I will arrival while the front office is closed. What should I do?
You must inform the campsite Sunêlia Interlude any arrival after 7.00 PM so we can organise your late arrival. Please contact us: +33 (0)5.46.09.18.22.
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What are the check-in and check-out times for pitches?
If you have booked a pitch, your check in can be done from 1.00 p.m. to 7.00 p.m. For a Luxe Pitch, the check in can be done from 04.30 p.m. to 7.00 p.m.. All pitches must be vacant before 11.00 a.m.
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What are the check-in and check-out times in accommodation?
You will be able to access your accommodation from 4.30 p.m. until 7.00 p.m. The check out is to be done before 10 :30 a.m. If you arrive later than 7 p.m, please contact the campsite to organise your late arrival. To avoid traffic jams in high season, Sunêlia Interlude allows check ins on Friday.
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Are the terrace covered?
Most of our terrace are not covered. However, they are all equipped with sunshades. We can also give an extra sunshade if needed.
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Are the accommodations equipped with duvet?
Yes, duvets are furnished for all the beds of the accommodation.
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Are the rentals equipped with heat and air conditioning?
Every mobil homes of the Sunêlia Interlude are equipped with a heating system. None of them have air conditioning. In case of high temperatures, fans are available at the front office. (Limited stock). Reach out to our team member for further information.
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Children at the Sunêlia Interlude
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What activities are planned for teens?
At the Teens Club, the atmosphere is assured by adapted entertainment : Instagram shooting, sports tournament, hip-hop lessons, escape game, VR, etc. It is also possible to participate in additional paying activities: tubing, electric scooter, giant paddleboard, nautical activities (surf, kayak, catamaran…) with our partners.
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Is there a teenagers club?
Our teenagers club opens in July and August to welcome your kids from 12 to 17 years old from Monday to Friday. They can enrol during the Welcome Sunêlia each Sunday.
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Which activities are available for kids from 4 to 11 years old?
You can sign up your children from 4 to 5 years old to the Mini Sunny Club and your children from 6 to 11 years old to the Sunny Club. They will blossom with physical and cultural activities, and they will go on stage at the end of the week to present you their own show. Gardening, make-up, choreography, Kapla game, are part of the activities suggested.
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Can children between 0 and 3 years old be taken care of by team members?
The Sunêlia Interlude campsite has a childcare centre Baby Sunny which can welcome kids from 3 months old to 3 years old. Our childcare centre is certified by the French maternal and child protection. Its team members are qualified and graduated, and they offer activities adapted to young children: motor function course, readings, games, sensory awakening, etc.
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Babies are they counted in the welcoming capacity of the accommodation?
Yes, babies are counted in the welcoming capacity to offer you an optimal comfort. Thereby, the number of guests within a pitch or an accommodation should not be exceeded for legal reasons.
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Travel with your pets at the Sunêlia Interlude
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Which documents must I provide regarding my pet?
The vaccination card (with an up-to-date rabies vaccination) and the passport of the animal must be provided upon check in at the latest. You will also have to communicate its breed and its chip or tattoo number.
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What is the rate for pets?
The campsite accepts pets at the rate of 4 € in low season and 8 € in high season.
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Are pets accepted in accommodations?
Dogs (Apart from category 1 and 2) and other pets are welcome in the accommodations, within the limits of one per accommodation. Your pet must not be locked up alone in the accommodation.
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Are pets accepted on pitches?
Most dogs and pets are accepted, within the limits of one per pitch. However, we refuse access to dogs of category 1 and 2 or comparable to such categories. Pets must not be set free on the pitch without their owner’s presence.
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Book your campsite stay on Ile de Ré
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How to book several accommodations or pitches?
The process is the same than for one accommodation. You make your first research and add the stay to your cart. Then, you select your second stay and add it to the cart too. Once all your stays are in the cart, you can select your options for each stay by selecting each in the top left-hand corner.
For any specific demand, it is best to contact us directly: +33 (0)5.46.09.18.22. or infos@interlude.fr.
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How to book?
2 options to book:
Online booking :
- On our homepage, select your dates of stay, your type of accommodation and click on « Book »
- A new page appears, with all our availabilities. Choose the stay that fits your need by selecting « Book ».
- A new page appears, on which you can select your options.
- Click on « Your Details » and fill in the page.
- Click on « Payment and Summary » and pay the deposit on our secured payment platform.
- Your booking is created once you have paid the deposit.
Booking by phone :
- Contact one of our team members for precious advice: +33 (0)5.46.09.18.22.
- We will inform you about our availabilities and the different options for your stay.
- According to your preferences, we will set an option, which will be validated once we receive the payment of your deposit via our secured payment platform.
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How to get a quotation?
3 steps to get à quotation :
- Start creating a booking on our website to get our rates www.interlude.fr
- Ask for a quotation by email by filling in our contact form or by email: infos@interlude.fr
- Contact one of our team members by phone: +33 (0)5.46.09.18.22.
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How to check availabilities?
3 clicks are needed :
- Go on our main page www.interlude.fr
- Select your dates and your type of accommodation in « Book your stay».
- Click on « Book » Accommodation and pitches which are available will appear. You can now be more specific in your needs: Size of accommodations, equipments, number of rooms, etc.
You can also contact us by phone: +33 (0)5.46.09.18.22.
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Can I choose my pitch or accommodation number?
You can choose your favourite pitch for 30€. If you have the Sunelia Privilege Card, this service is complimentary. Do not hesitate to write us any specific need concerning your location on the online remarks, or on the phone (pitch number, shady, sunny, quiet…).
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Which special offers or which packages are available?
The Sunêlia Interlude campsite offers optional packages for your stay:
- Full Hotel Pacakge (beds made on your arrival, towels furnished, final cleaning, assortment or local products).
- Partial Hotel Package (sheets and towels given on your arrival).
- Sheets pacakge .
- Towels package (1 big and 1 small per person).
- Final cleaning.
- Mid-stay cleaning.
- Baby kit (Cot, high chair, bathtub).
- Catering package (Full board, half-board, breakfast).
- Our « Beauté et Spa » offers.
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Which range of accommodation choose?
We offer three ranges of mobil homes to give you a wide choice of accommodations and services:
- Luxe: Modern and spacious accommodations with our hotel package included for an « All Inclusive » stay ! Beds made on arrival, furnished towels, end of stay cleaning, memory foam bedding, unlimited WiFi, fully equipped kitchen, TVs, high end equipments, wide terrace…
- Prestige: comfort and autonomy with 2 shower rooms, fully equipped kitchen, a TV and a cosy terrace.
- Comfort : Opt for comfortable accommodations while mastering your budget. Kitchen, showeroom, toilet, terrace. (No televisions in the comfort accommodations).
Our accommodations are also classified by their age:
- Sunêlia : the accommodation is less than 6 years old
- Cottage : the accommodation is from 7 to 9 years old
- Loisir : the accommodation is more than 9 years old
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Can I set an option for my stay online?
Unfortunately no, our online platform will automatically ask for the payment of a deposit or of the balance if the booking is made less than a month before your arrival. If you wish to set an option, to take some time to think about it, contact us directly by phone : +33 (0)5.46.09.18.22. Any option is valid for 2 weeks.
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Manage or modify my booking at Sunêlia Interlude Campsite
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If I modify my booking, will my rate change?
Yes, the rate might change if you change your dates (high or low season), your type of accommodation, the number of guests, the season (high or low) or if you add options to your booking (catering, hotel package, spa, etc).
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Once my stay is validated, how do I modify my booking?
To modify your stay, go on your account Sunelia.com. If you do not have an account yet, you can create it here. You will be able to give us details on the Sunelia App. (Download it on iOs or Android). You can also reach us via phone: +33 (0)5.46.09.18.22.
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Why should I give my car registration number?
Only the vehicles of staying guests are authorised within the resort. We keep updated the list of vehicles allowed to be within the site.
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Why should I give my pet information?
In order to maintain sanitary security, we must make sure that every pet respects the veterinary rules. (health record, tattoo or chip, vaccination.).
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Why should I give the name, first name and date of birth of the participants of my stay?
It is a legal obligation. We must know the identity of every guest in the campsite during our opening period. Therefore, it is mandatory to give us these information before your arrival.
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When and how to settle the balance of my stay?
The deadline to pay the balance in the Sunêlia Interlude campsite is 1 month before your arrival. You can pay by cash, credit card (No Amex), transfer.
To pay cash, it is advised to do it on site. To pay with your credit card, you will only need to follow the procedure in your confirmation email.
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How much time is needed for my stay to appear on my Sunêlia.com account?
Your stay will appear directly after confirmation of your booking. You will be able to connect when you will receive your confirmation email. If your stay does not appear, make sure you used the same email address for the booking and for the creation of your Sunêlia.com account, otherwise, the stay will not appear.
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Which means of payment are accepted?
You can pay your deposit and the balance of your stay by cash, credit card ( AMEX not accepted), or transfer.
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How to know if my booking is confirmed?
For any booking made online or by phone, you receive a confirmation email with a recap of the stay. However, if you did not receive it, consult your spambox
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